The Job Exchange

Tapping Into The Hidden Job Market

Call Centers Hiring


Contact centers are one area that continues to grow and hire amidst a dismal economy that has seen massive layoffs and closures in retail and in other fields. Here is a recent sample of the expansions that have been taking place:

Affina plans to hire 100 people for inbound sales work at its El Paso, Texas contact center.  USA 800 is hiring 150 people in Kansas City, MO, which will be working in a new building, after landing several accounts. The firm told WDAF-TV that it experienced 20 percent growth last year and is forecasting 25 percent in 2009.

The News Journal reports that Barclaycard, the U.S. arm of U.K. financial services firm Barclays, will open a new contact center just outside of Newark, DE, in April, creating 300 jobs initially and 500 in the next five years. The company will fill the Iron Hill Corporate Center property that was previously occupied by Bank of America and MBNA.

OneTouchDirect, is adding more than 700 agents at two Tampa, FL-area contact centers over the next three months. OneTouch recruiting manager Dixie E. Glisson Jr., in an interview with the St. Petersburg Times cites growth in two recession-proof and recession-driving products: wireless communications and supplemental health insurance coverage in the event of layoffs.

Click here to contact OneTouchDirect’s Leadership Team. Or, go to their employment page, where there are three position categories: Customer Service, Management, and Sales. Outbound sales reps make $12-18.00 per hour.

“Right now, in the worst recession in 30 years, people aren’t giving up their cell phone, and they can’t give up Internet and cable because that’s their connectedness to the outside world,” Glisson told the paper. “It’s a great space to be in.”

TV station WMBB revealed that 300+ new contact center jobs could be created in Marianna, Fla. at the former 900-seat Sallie Mae contact center. Grace Realty Group manager Bryon Ward confirmed that his firm is negotiating with two different centers interested in the site, which it has built out and which has usable contact center infrastructure.

“’We have had numerous inquiries on the call center (building) and those continue to happen every day,’” Ward told WMBB. “’We do not have any deal set in stone with anyone. We are negotiating with people … two separate call centers right now. If we could lock either one of them in, it would certainly bring in over 300 jobs.’”

A press release from the firm cited by the station said that it was negotiating with another teleservices firm in Washington, D.C., interested in relocating their operations. They need 50,000 to 70,000 square feet of space, which would nearly fill out the Sallie Mae project.

04/08/2009 - Posted by | jobs | , , , , , , ,


  1. time to hit the job boards – (professional networking) (agregated listings) (matches you to jobs)

    good luck to all.

    Comment by sarah | 04/08/2009 | Reply

  2. […] Call Centers Hiring […]

    Pingback by Weekly Roundup « The Job Exchange | 04/12/2009 | Reply

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: